FAQs
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Currently, I only ship to Canada and the United States. I hope to open international orders in the near future.
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Your order is guaranteed be shipped within two weeks, however it’s likely to be shipped much sooner. Being a small business, we can only keep so much extra inventory. On the chance your order is taking longer to ship, we’re likely working hard to get new inventory printed from the shop for you.
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All original art, commissions, prints and products are final sale and cannot be returned or exchanged. In the case orders come broken or damaged please refer to POLICIES for further information/instruction.
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Yes! my commissions are currently open for any of the following work: watercolour, mixed media, acrylic and line art.
That being said, I prefer to take on projects in my area of interest and skill, specifically nature inspired art/illustrations, landscapes and portraits. If I don’t feel I can execute your requested project I will unfortunately have to turn it down.
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Once your package is in the hands of the courier, I’m no longer responsible for lost or damaged items. At the time of check out you have the option of selecting product protection which will cover the cost of your lost or damaged items, in which case you will be shipped a new package without charge.
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I package my prints and products with 100% recycled materials, free from unnecessary packaging and excessive wrapping.
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Yes. You can make request for prints and products you’d like to see in the future. However, I can’t guarantee that your request will be fulfilled.
Please email oliviapaoluzzi@gmail.com for any further questions, concerns and collaboration inquires.